Discover and register for upcoming
Master Series sessions and events
Wednesday, December 10, 2025 | 2:00pm CST
Driving Customer Satisfaction Through Intelligent Contact Centers
Every day, contact center support engineers face a whirlwind of challenges—managing high call volumes, troubleshooting complex issues, and juggling multiple systems while striving to deliver exceptional customer experiences. These pressures often lead to long wait times, inconsistent resolutions, and agent burnout, making it difficult for organizations to meet rising customer expectations.
The path forward is powered by AI and the principles of becoming a Frontier Firm. By embedding intelligent automation, predictive analytics, and generative AI into daily workflows, support engineers can shift from reactive firefighting to proactive problem-solving. This transformation streamlines operations, reduces stress, and empowers teams to focus on what matters most—building trust and satisfaction with every interaction.
Join us on December 10th for an engaging session led by Arielle Lupo and Steve Kerr, where we’ll explore real-world strategies and share what a modern, AI-enabled day in the life of a support engineer looks like. Discover how these innovations can help your organization deliver faster resolutions, happier customers, and a future-ready contact center.
Thursday, January 15, 2026 | 1:00pm CST
Your AI Journey Continues: Unlocking the Power of Copilot Studio
Every day, companies that don’t operationalize copilots often end up with scattered proofs of concept, inconsistent experiences, and no clear path from experimentation to measurable impact. Part 1—Your AI Journey Starts Here: From Fundamentals to Innovation—established the core concepts, patterns, and guardrails for getting started. This session picks up from there and focuses on turning those fundamentals into scalable solutions.
We’ll clarify when to use Copilot Studio Lite for rapid, curated experiences and when to choose Copilot Studio Full for advanced agent orchestration, actions, and enterprise-grade governance. You’ll see common Full scenarios, the latest capabilities, and how they drive outcomes like faster case resolution, self-service, and process automation. Expect practical guidance on deployment, lifecycle management, and measuring value.
Join us on January 15 for an interactive deep dive led by Kevin DeCoster, with demos and live Q&A to help you chart your next steps. Bring your team—business and technical leaders alike—to align on the right path from pilot to production. We look forward to seeing you there.